Knowledge Base

In order to complete your installation, our support team needs some information. Submit a new ticket with the following information:

1. Order number (e.g. SLxxxxx)
2. Site URL for installation
3. MySQL database details (hostname, username, DB name, password) OR control panel login credentials for your server so we can set up the database for you.
4. Any special instructions or questions you have

All of your information will be kept in confidence and never shared. You can also create a temporary FTP account for us to use, and/or change the password after installation is complete.

You should receive an email with these instructions after placing your order. If you don't receive the email within a few minutes, check your junk mail folder and email filters.