Ticket Escalation

Escalate Your Support Ticket


If you waited more than two business days without a response, you can escalate your support ticket.

Before You Escalate

  1. Have you checked Help & Support for a solution?
  2. Do you have your Ticket ID? (e.g. `SDX-37635`)
  3. Has it been at least two business days (Mon-Fri) since the last response?

Complete the Escalation Form Entirely

Your unique ticket ID, e.g. `SDX-37635`

Submit Escalation

Remember: Only escalate a ticket if you have waited longer than two business days.



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